Portfolio

Awards, certifications, and the training behind the work.

🏆

GM Platinum Service Advisor

Earned the top General Motors service consultant level in 2009 at Ed Bozarth Chevrolet.

🎖️

Midas Presidents Club

Recognized in 2007 for shop performance as a Service Manager, then completed Presidents Club Management Training.

⚡

Hybrid, EV and High Voltage

Weber State University: Hybrid and Electric-Vehicle Systems and High Voltage Safety Training (2023).

🤖

AI at Work

Glean AI and agents, prompt engineering, deep research prompts, and AI-powered management (2024 to 2026).

🤝

De-escalation and Empathy

Working with upset customers, conflict resolution, call control, and communicating with empathy.

📈

Six Sigma and Productivity

Six Sigma Foundations plus remote leadership, time management, and priority management training.

Most endorsed on LinkedIn

Sales (28)Sales Management (25)Customer Service (20)Marketing (16)Team Building (14)Customer Satisfaction (12)Management (11)Social Media Marketing (11)Inventory Management (10)