Danny Valli
Automotive claims and service professional. 25+ years turning complex repairs into trust and loyal customers.
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I help drivers and insurers reach a fair, fast answer. For 25+ years I have worked the front line of the automotive industry, from writing repair orders on the service drive to adjusting automotive and mechanical breakdown claims as a Senior Claims Specialist at Mercury Insurance. Because I know both the repair side and the policy side, I can explain what is covered, why, and what happens next in plain language. I build trust through clear, empathetic communication, careful attention to detail, and strict adherence to regulations, so every policyholder, technician, and shop gets a fair outcome.
Work history
Senior Claims Specialist, Mercury Insurance
May 2022 to Present- Adjust automotive and mechanical breakdown claims, balancing policyholder rights with policy terms through clear, empathetic communication.
Service Advisor, Toyota Doctor Inc., Tualatin OR
March 2019 to May 2022- Coordinated vehicle flow and technicians while managing HPRO, ARO, and ELR to keep the service department profitable.
Service Advisor, Sandy Blvd Tire & Auto and Vic's Auto Center
2014 to 2019- Inspected vehicles, explained maintenance in plain terms, and grew labor sales while keeping customers satisfied.
Earlier: Service Advisor at a GM dealership (Platinum Level) and Service Manager for Midas International (Presidents Club). Full resume
Awards
GM Platinum Service Advisor, 2009
Midas Presidents Club, 2007
Always learning
Generative AI and Glean agents, Six Sigma, hybrid and EV systems with high voltage safety, and customer de-escalation.